ABOUT SUPERNATURAL
Supernatural is part of Meta and serves as a VR fitness service on Meta Quest. Supernatural includes innovative workouts and an inclusive community that will help you fall in love with fitness. Get ready to immerse yourself in stunning destinations from around the world where a professional coach will guide you through heart-pumping workouts mapped to your favorite music. From Flow Cardio & Boxing workouts to recovery and mindfulness sessions, get ready to have the time of your life working out, all from the comfort of your home.
SETTING UP SUPERNATURAL IN 3 EASY STEPS:
- Download the Supernatural Companion App on your smartphone and create an account.
- Install the Supernatural app on your Meta Quest device.
- Pair a smartwatch/heart rate monitor. (Optional)
Issues with setting up Supernatural? Reach out to us at any time at support@getsupernatural.com
Supernatural is a high-energy full body workout that targets every major muscle group and gets your heart pumping. Each workout consists of a series of songs from the world’s most popular artists, motivating instruction and guidance from our expert coaches, and one of the most beautiful landscapes on Earth and beyond! You’ll have access to on-demand streaming from a library of fitness classes from top coaches that are fun, fast, intuitive and will blow you away!
Supernatural personalizes your workout based on your measurements. During training, we calculate your height, arm span, squat depth and lunge width. If the targets (for arm strikes) seem too out of reach, or the triangles (for squats and lunges) feel too low during workouts, simply re-calibrate by going to Settings and selecting “Re-calibrate.”
Supernatural also measures your strike power to determine when you are striking targets with effort. Your “personal power range” is the effort required to get power hits. You can tell when you are hitting within your personal power range when targets explode with extra colors during your strikes, and send shockwaves towards the horizon. Hitting targets with power contributes to your power score for each workout.
By focusing on the two key metrics that Supernatural measures: Accuracy and Power.
Accuracy
Right on target. Accuracy Points are awarded for every successful target hit and triangle squatted through.
- Personalized intensity. Supernatural workouts are separated by low, medium, and high intensity.
- Bonus points. A squat is worth more than a target hit, so don’t skip leg day!
Power
Max effort, max results. You earn Power Points when you hit targets with a powerful strike.
- Bursts of power. Targets burst with extra color and a shockwave when you hit with power.
- All about the follow-through. Our workouts encourage full-body movement. Follow through on every strike to increase your velocity and get power hits.
- Personal power range. The effort required to get a power hit is uniquely calibrated to you, so that power hits are always achievable.
Accuracy Points + Power Points = Supernatural Score
Use the Supernatural Companion App to see your latest workouts, track your metrics, and see where you stack on the Supernatural Leaderboard!
We currently support users in the United States and Canada. We are working on being able to support users in other countries soon.
Supernatural provides workouts of varying levels of intensity so that you can find the right workout for you every day.
Here’s a breakdown of how we level our workouts.
- Low intensity: Perfect for beginners, or if you’re a pro looking for a lighter day. You’ll find less targets here, and they are choreographed to encourage flowing, full-body movements. These workouts are built to have very recognizable patterns, use plenty of tails to guide expressive strikes, give you more time to squat into triangles and have shorter turns.
- Medium intensity: These workouts will give you a good sweat. You’ll find more targets, triangles and turns here than low intensity workouts, getting you to activate your full body. Medium intensity workouts are highly connected with the rhythm of each song, encouraging you to feel the beat as you move.
- High intensity: These are a beast and require your maximum effort and focus, and will get your heart rate way up. You’ll find a very high number of triangles, turns and targets to keep you challenged. You’ll need to maintain undivided focus to get into your flow state and conquer the choreography of these workouts.
Boxing: Supernatural Boxing is an incredible way to add variety to your workout routine, with some extra challenge and fun. Boxing includes music-synched targets and obstacles that teach you how to throw a jab, cross, hook, uppercut and block. Your lower body and core are activated by dodging bars that show you when to slip, duck, bob and weave.
Flow: Strike targets to the beat of your favorite music while flowing to the rhythm and traveling the world, coached by a professional trainer. There are targets to indicate strikes and triangles to indicate lower body moves like squats, lunges, fast feet and leg lifts.
Supernatural Together: Unreal fitness, meet real connection. Supernatural Together lets you work out in real-time with friends and other Athletes, smashing goals, growing your Supernatural community, and pushing your workouts to the next level — together. Invite up to two friends to any workout by creating a Team Name, or get automatically teamed up with other Athletes by hopping into a Quick Play. All Team Workouts are collaborative (the workout’s the competition!), compatible across individual skill levels, and yeah, an unreal amount of fun.
Stretch Sessions: Improve your flexibility, mobility and recovery while following coach-led stretch sessions in the world’s most stunning destinations.
Meditations: Immerse yourself in the most beautiful places in the world and tune-in through guided and non-guided meditation sessions that help you focus and get present at home.
HARDWARE REQUIREMENTS
You will need a Meta Quest 2, Meta Quest 3S, Meta Quest 3 or Meta Quest Pro headset and a smartphone for the Supernatural Companion App. You’ll also need a WiFi connection, and we recommend speeds over 20Mbps.
Supernatural is compatible with only the Meta Quest 2, Meta Quest 3S, Meta Quest 3, and Meta Quest Pro headset at this time.
The minimum OS requirements for phones to run the Supernatural Companion App are:
- Apple iOS 17+
- Android 13.0+
- Apple Watch Series 4+
- Wear OS 2.0+
- Any heart rate tracker that uses BLE connectivity (such as Polar chest strap, Wahoo arm band)
Many standalone heart rate trackers are supported by Supernatural. We recommend going through the connection process to check if your HRT is compatible. If you’re experiencing any issues with setup, please contact support@getsupernatural.com.
Certain heart rate trackers, including Fitbit, Garmin, and Samsung Galaxy, require integrations that we do not currently support, but we will be working on adding support for the future.
Meta Quest pairs with any headphone with a standard 3.5mm plug.
CONNECTING DEVICES
On the Supernatural Companion App, select the heart rate icon to begin pairing.
- Select “Pair”.
- Select your device and click “Next”.
- Select “Start Tracking”.
- Once paired properly, the watch will automatically display BPM.
Ensure that your device is discoverable via bluetooth.
- On the Supernatural Companion App, select the heart rate icon to begin pairing.
- Select “Pair”,
- Select your device and click “Next”.
- Select “Start Tracking”.
- Once paired properly, the watch will automatically display BPM.
Ensure that your device is discoverable via bluetooth.
- On the Supernatural Companion App, select the heart rate icon to begin pairing.
- Select “Pair”,
- Select your device and click “Next”.
- Select “Start Tracking”.
- Once paired properly, the watch will automatically display BPM.
SUPERNATURAL MEMBERSHIP
Supernatural is a monthly subscription service through Meta on the Meta Quest. As a Supernatural Member you’ll be able to:
- Explore our full workout library!
- Work out with music you love from top artists that will keep your energy up!
- Travel to incredible landscapes, from the top of Machu Picchu to Iceland's glaciers and beyond.
- Find different Supernatural coaches that suit your style and keep you motivated.
- Select workout length, whether you want a quick sweat session or a longer workout.
Supernatural is a paid subscription service that includes a paid trial with each membership. Currently we offer:
- A monthly membership at $9.99 USD + Tax (first billing date occurs after a 7-day free trial)
- An annual membership at $99.99 USD + Tax (first billing date occurs after a 14-day free trial)
Supernatural is a paid subscription service that includes a paid trial with each membership. Currently we offer:
- A monthly membership at $9.99 USD + Tax (first billing date occurs after a 7-day free trial)
- An annual membership at $99.99 USD + Tax (first billing date occurs after a 14-day free trial)
- A Meta Quest VR headset + 1-year of Supernatural will be paid for upfront or through a financing app. Once that 1-year membership ends, you will be prompted to sign up for either Monthly or Annual moving forward.
You can cancel your membership at any time. If you are set to auto-renew, you can cancel in the Supernatural App on your Meta Quest device by logging into Supernatural, navigating to Settings, selecting Membership, and choosing Cancel. Legacy customers who subscribed directly with Supernatural are also able to manage their subscription on the Supernatural Companion App on your smartphone. And if you subscribed directly through the Meta App store, you can also manage your account on either the Meta Quest mobile app or Meta Quest website. Here’s what to do:
SUPERNATURAL QUEST APP
- Go to Settings → Membership → Cancel
SUPERNATURAL COMPANION APP
- Go to Settings → Your Membership → Cancel Your Membership
META QUEST WEBSITE
- Go to Your Profile → Subscriptions → Cancel
META QUEST MOBILE APP
- Go to the "Menu" tab → Settings → Subscriptions → Cancel
NEED HELP? CONTACT THE SUPERNATURAL SUPPORT TEAM
- support@getsupernatural.com
Please note that after canceling, your subscription will be active until your next renewal billing date so you’ll continue to have access to the complete library of Supernatural workouts. However, your subscription will expire on your next renewal billing date and you will no longer be charged a subscription fee.
We do not currently offer a way for you to manually remove all payment methods from your Membership page. Please contact us at support@getsupernatural.com for assistance.
SUPERNATURAL COMPANION APP
The Supernatural Companion App for your smartphone is designed to help you get the most out of your Supernatural workout. From the Supernatural Companion App, you can connect with friends, track your workout history, pair your bluetooth device and watch yourself improve every day!
The Supernatural Companion App is compatible with both iOS and Android devices.
Yes, you can use Supernatural without the companion app. But to get the most out of your Supernatural experience, we encourage you to download the companion app so you can pair your heart rate tracker, track your progress, follow friends, and much more!
Check out the activity feed on your Supernatural Companion App to follow your friends and show them your latest Supernatural workout!
On the top left of the Supernatural Companion App screen, select the Connect icon. You can connect with people you know by connecting your Facebook account directly with the Supernatural Companion App. You can also connect with friends using your phone’s contact list. Follow friends and have them follow you back to see what workouts they’ve done, share your favorite Supernatural workouts, and more!
Select the Leaderboard icon from the bottom of the Supernatural Companion App screen. Here, you’ll see the Leaderboard scores for everyone in the Supernatural community that you’re connected with. The more Supernatural workouts you complete, the higher you move up on the Leaderboard. The leaderboard resets every week so you have multiple opportunities to get to the top!
THE WORKOUT
We highly recommend purchasing a sweatproof headset liner for your your Meta Quest 2 headset or the Silicone Facial Interface for the Meta Quest 3. They’re easy to clean, guard against sweat, and provide you with a customizable, comfortable fit.
For other great tips on sanitizing and cleaning your Meta Quest headset after an intense Supernatural workout, check out: https://store.facebook.com/help/quest/articles/getting-started/getting-started-with-quest-2/
Supernatural was designed to be playable on the size of a yoga mat, about 6 to 7 feet in diameter. For additional guidance on setting up your play area, check out the following tutorial from Meta here.
You can adjust the sound for Supernatural in two different ways:
- You can adjust the overall volume on the lower right-hand side of your Head Mounted Display (HMD).
- You can also adjust sound within the Supernatural App on your Meta Quest headset in the Settings menu.
Meta Quest pairs with any headphone with a standard 3.5mm plug.
Supernatural Flow is designed to be a 360-degree, untethered VR experience. You’ll be asked to perform squats, lunges, and turns that target every major muscle group to get your heart pumping. After a few workouts, you’ll start to recognize patterns and find your groove!
To pause a Supernatural workout, press the Menu button on your left Meta Quest Touch Controller.
Supernatural Flow workouts intentionally keep the bats you use to strike targets shorter than you might be accustomed to. This is to encourage full-body movement and follow-through, rather than simply focusing on wrist rotation. Focus on follow-through with your target strikes to get the best results. If you still find yourself missing target hits, it’s possible that you are swinging too early or not reaching far enough.
If you're still having issues with tracking here are some tips to help get it back:
- Direct sunlight is the biggest culprit. Please make sure that there is no direct sunlight hitting you during your workout.
- Avoid a space with reflective surfaces or mirrors. Reflections will confuse the tracking system.
- You can often restore tracking by bringing your controllers in front of your face (in direct view of the Meta Quest headset sensors).
- Ensure that you are standing directly in the center of the platform during workouts. You can always recenter your space by holding down on the flat “O” menu button on your right controller.
- In some instances, you may also find the tracking improves if you focus on hitting the target in your visual view before it moves out of your peripheral. Rule of thumb, if you can see your bats making contact with the targets then the headset sensors have a good view of the controllers, and your tracking should be consistent.
- Make sure your batteries are fresh or well charged.
Supernatural carefully lines up the hit sounds of targets with the beat of each song to keep your hits in sync with the music. We use real-time predictive technology to make the SFX seamlessly integrated with both your movements and the beat. Ensure that you are centered on your platform during a workout for the best results. If you stray too far off center, things can start feeling slightly off as you will likely be hitting targets off-beat, while the system is still playing the hit sound on the beat.
Remember you can always move to your ideal play space and hold the right menu button to recenter.
You’ll be awarded a medal for every workout that you complete. Medals range from Bronze all the way to Diamond, and are based off of your Supernatural score which combines your Accuracy and Power (Accuracy and Speed in Supernatural Boxing) score for each workout. Use the medals as a guide to help you one up yourself when you go back to one of your favorite workouts. To learn more about scoring, check out our Pro Tips video on proper form and follow-through with Coach Leanne here.
SUPERNATURAL BOXING
Supernatural Boxing is a way to add variety to your workout routine, with some extra challenge and fun. Boxing includes music-synched targets and obstacles that teach you how to throw a jab, cross, hook, uppercut and block. Your lower body and core are activated by dodging bars that show you when to slip, duck, bob and weave.
This is your average hit speed across all targets hit in the workout and is measured in meters per second.
You can redo Boxing Training at any time by going into the Settings menu and clicking Training then Boxing Training. You can also add Supernatural Boxing Training to your My List for easy access at any time from the Main Menu.
Yes! To do so, head to Settings then click Accessibility to view accessibility controls in Supernatural on your Meta Quest. From there, you can toggle the "No Boxing Streak Counter" to ON to turn off the Streak Counter display during a Boxing workout.
KNEE STRIKES
Knee Strikes are a move in Supernatural Flow and Boxing workouts that invite you to smash new targets by driving your knees forward to the beat. Knee Strikes allow you to work out core and lower body while developing balance and coordination, and they are a total blast. You can find workouts with Knee Strikes by using the Moves filter in the Explore tab.
Every successful Knee Strike will add to your Accuracy Score, just like striking a Boxing or Flow target in your Supernatural workouts. Knee Strikes will not affect your Power or Speed score.
Knee Strikes are tracked using an algorithm that analyzes the movement of your head and hand to infer whether or not you are performing the move. While the system isn’t perfect, we think it works surprisingly well, and gives you a great sense of accomplishment when the targets explode just as you’re driving your knees into them. We’ve found this to be a great way to bring more lower body and core moves to Supernatural using the hardware and technology available to us today, and look forward to implementing more precise lower body tracking as new hardware comes to market overtime. And yes - it’s totally possible to cheat the system, though you’d really only be cheating yourself out of a good workout.
Workouts with Knee Strikes are marked in the updated workout details in Supernatural on Quest. Once you click into a workout in your headset, you’ll see a new panel that shows whether or not there are any included moves in the workout (Knee Strikes, Leg Lifts or Fast Feet). You can also filter for workouts with any of those included moves with a new filter in Explore in your headset. .
Our Coaches have prepped short tutorial videos to walk you through the best form in Flow and Boxing. You can watch them in headset by going to Settings > Training in Supernatural on your Meta Quest.
Knee Strikes are available in select Boxing and Flow workouts.
We love to hear your feedback! Stay tuned for surveys about Knee Strikes coming to your email once you’ve completed those workouts, or reach out to us any time at support@getsupernatural.com.
ACCOUNT
From the Settings page on the Supernatural Companion App, select “Account” to manage your email address. You may also contact us at support@getsupernatural.com
From the Settings page on the Supernatural Companion App, select “Account” to Manage your password. You may also contact us at support@getsupernatural.com
Please check your email for the generated password.
From the Supernatural Companion App, go to Settings → Privacy → Delete Account Data.
Please note that this will delete all your account data. You will be unable to access Supernatural via your account. You may still have to unsubscribe through the Meta Quest Store. This would be permanent and irreversible.
PROFILES, PRIVACY AND FOLLOWERS
In Supernatural on your Meta Quest, click your profile image in the top left of the homescreen. From there, you will be able to type in your first and last name. To add a bio and personalized profile photo, download the Supernatural Companion App for your smartphone (available in the iOS App Store and Google Play Store), any updates you make in the companion app will also update your bio in the Quest app.
If you haven’t already created a profile in Supernatural, your leaderboard will be covered with a button that allows you to create a profile in Supernatural on Quest. Once you create a profile, you will see your leaderboard again. You will not be able to view your leaderboard until you create a profile. You can make your account private and access other privacy controls in Settings on Supernatural on Quest or the Supernatural Companion App for your smartphone.
In Supernatural on your Meta Quest, click your profile image to enter your profile page. On the right hand side, you will find a panel with recommendations on Athletes to follow where you can also search for specific friends. You can also find people to follow in the Supernatural Companion App on your smartphone by navigating to the home tab and tapping into the friend finder in the top left corner of your screen.
The leaderboard is populated with scores from Athletes you follow, and refreshes every week on Monday. Athletes you follow may not show up on your leaderboard if they have certain privacy settings turned on, or haven’t been working out in Supernatural Boxing or Flow workouts.
Head to Settings then click Privacy to access privacy controls in Supernatural on your Meta Quest. From there, you can make your profile private to prevent people from following you, or hide your activity from the leaderboard. You can also make your profile private in your settings in the Supernatural Companion App for your smartphone.
You can block or report Athletes in Supernatural from their profile page in the app. Just click into someone’s name and hit the report icon (which looks like a shield with an exclamation point) in the top left corner of the window. Once you block someone in Supernatural, they will no longer show up in your recommendations, and be removed from your follower list. Supernatural Coaches cannot be blocked. You can also block and report people in the Supernatural Companion App on your smartphone by navigating to their profile page and hitting the three dots in the top right of the screen.
ADDING ADDITIONAL PROFILES
If you are the primary account holder, you can always manage the profiles associated to your account by navigating to “your membership” in your settings. From there, profiles can be invited or removed. Each account can have up to 4 total profiles.
No, currently you can only use your profiles for members of your household that share your Meta Quest.
If you are the primary account holder, you can always manage the additional profiles associated to your account by navigating to “your membership” in your settings. From there, profiles can be invited or removed.
Looking to strike out on your own, eh? You can create your own account by navigating to “your membership” in your settings. From there, just tap “create your own account.” By creating your own account, you will be billed separately for your membership.
You’ll need to reach out to the primary profile to add/remove additional profiles.
If you cancel your account, all subsidiary profiles will lose access to Supernatural workouts at the end of the billing cycle.
Currently each account supports up to 4 profiles (1 primary, and 3 subsidiary).
With individual profiles on your account, each member will have their own custom Supernatural experience. This means that each person will have their own profile page, workout history, and Supernatural score. In addition, each profile will have their own calibration settings for each workout, so that targets and triangles are tailored to the individuals range of motion, and power scores will be tailored to each person’s personal power range.
The primary profile on your account will need to log into your new Meta Quest and confirm the transfer. After that, you’re all set!
REFERRAL PROGRAM
Our incredible community members have been so generous to share their love for Supernatural with friends and family. We’re giving Athletes a special chance to refer a friend and get rewarded. Send your friend a referral link so they can get an extended 30-day trial and, in return, you’ll get 30 days free of Supernatural for every person who completes their trial and becomes a paying member. Get started by sending an invite through the Meta Quest store!
Only the primary Supernatural account holder is eligible to participate in Supernatural’s Referral Program. This account holder must also be on the Quest billing platform.
Subsidiary Supernatural profiles and primary account holders on the Supernatural Billing Platform are not eligible to participate in Supernatural’s Referral Program at this time.
To send a referral link from the Supernatural Quest app:
- Navigate to your Profile page by clicking on your Supernatural profile picture.
- Click on “Invite a Friend” to be taken to the Supernatural app page in the Horizon Store.
- Select ⋮
- Select Share referral link, then select Share.
- Select either Chats, WhatsApp, Messenger or Facebook. We recommend sending via “Chat” if you are already following the recipient.
- Next to the person with whom you would like to share the referral link, select “Send.”
To redeem a referral link from your Meta Quest device:
- Click on the referral link that was sent to you. If it was sent via Chat, you can navigate to that page by going to People > Chat.
- Click “Claim” once you see the “Get 1 month free subscription” screen. Click “OK.”
- Please download the Supernatural app by clicking “Download.”
- Once the download has completed, please open the Supernatural app and click “Sign Up” to initiate the sign up process.
- Select a Monthly or Annual plan then click “Start Free Trial.”
- You should see the free 1 month trial on the “Confirm your Purchase” screen.
- Click “Confirm” to finish the setup process and start your Supernatural journey!
Please have them reach out to support@getsupernatural.com for assistance. They'll need the referring member's Supernatural account email address as part of the validation process.
Yes! As long as you are the primary Supernatural account holder on the Quest billing platform, you can refer a friend. Your friends who are on a trial can also invite more friends!
You can earn 30 days free of Supernatural per friend who completes their free trial and successfully becomes a paying Supernatural member.
To check your referral status:
- Open the Meta Horizon mobile app on your phone.
- Tap your avatar picture at the bottom, then tap the Menu button in the top right.
- Scroll down to Payments and subscriptions, then tap Referrals.
- Tap Apps to see your referral status.
Once the recipient of your referral has become a paying Supernatural member, you can redeem your 30 days free of Supernatural via the following instructions.
From your Meta Quest device:
- Navigate to your Meta Quest Account page and go to “App Referrals.”
- Click “Redeem Reward” next to the Supernatural app.
- Your 30 days free will be automatically applied to your Supernatural subscription. You can verify your new, next billing date from the Meta Quest Account page under Subscriptions > Supernatural > Next Billing Date.
SUPERNATURAL TOGETHER
Unreal fitness, meet real connection. Supernatural Together lets you work out in real-time with friends and other Athletes, smashing goals, growing your Supernatural community, and pushing your workouts to the next level — together. Invite up to two friends to any workout by creating a Team Name, or get automatically teamed up with other Athletes by hopping into a Quick Play. All Team Workouts are collaborative (the workout’s the competition!), compatible across individual skill levels, and yeah, an unreal amount of fun.
Quick Play is where you can match with other Supernatural Athletes and play Team Workouts together! You can enter Quick Play from the home screen as well as the Together Tab on the right.
You are able to do a private workout with your friends by:
- Enter the Together Tab
- Create a Team Name with your friends and enter it on the agreed upon time on the left side of the screen
Team workouts have extra heart-pumping Challenge Zones in them. You and your team will work together to complete all the Challenge Zones in the song to activate the Victory Tunnel. You and your team will earn bonus points as you make it through different Challenge Zones.
Team Workouts will change daily in Quick Play! It will rotate between both Flow and Box.
You can choose your preferred intensity before you enter a Team Workout while you are in the waiting room. Over on the right panel, once a workout is selected you will be able to choose your preferred intensity.
There are a few reasons why your voice chat might not be working.
- You have denied microphone access for Supernatural You won’t be able to speak until you grant Supernatural permission to use your microphone. To change permissions, press the Meta button on your controller and go to Settings > Apps > Permissions > Microphone.
- You are in a Meta Party Call. You won’t be able to speak until you end your Meta Party call.
- There is a networking issue which means wifi is being funky so check back to see if your voice chat connects later in the workout!
Yes! You can mute yourself and others in the waiting room or during the pause screen while you are working out.
You do! You will get a pop up the first time you enter the Supernatural Together experience that will ask you to enable your microphone. If you don’t, or if you previously enabled it but your mic isn’t working, check your microphone setting in your headset.
Your safety is the most important thing to us! To keep you feeling safe in your experience, you will be able to block or report another athlete in both Quick Play and the Private room experience. You are able to block/report another athlete while you are in the waiting room as well as the pause experience during the workout. Please click on the three dots next to the person name to start the Block or Report flow.
If you violate the Community Guidelines enough times, your account may be suspended or terminated.
Please contact support@getsupernatural.com and we can get you all sorted!
You get team bonus points when you complete Challenge Zones and make it to the Victory Tunnel! Your team will earn 5 bonus points for each Challenge Zone you successfully complete. In the Victory Tunnel, you’ll have the opportunity to earn more Bonus Points for your team. All the points the team earns in the tunnel will be added to your total Bonus Points!
CONTACT, MARKETING AND CAREERS
For assistance, feedback, and general inquiries, please contact us any time at support@getsupernatural.com. Our usual response time is within 24 hours.
You can also reach out to us via Live Chat on our website or the Supernatural Companion App. Our Live Chat hours are Monday to Friday 6am - 6pm PST and Saturday to Sunday 8am - 12pm PST.
For any marketing inquiries, please contact us at hello@getsupernatural.com
Visit our Careers Page
Reach out to us at any time at support@getsupernatural.com